Improving Recruitment, Admissions, and Operations for Colleges and Universities across the globe
Our consultants average more than 20 years of higher education leadership. We have experience leading and training enrollment teams from small private colleges all the way to large public universities. Our team has held chief enrollment officer positions and have consulted with more than 120 colleges and universities across the North America, Europe, and Asia.
If your admissions and/or operations team is not performing at the level you need, we’d love to set up a time to meet and discuss how we may be of service.
Areas of Expertise
Admissions Training Assessment
Objective: We will meet with the admissions team stakeholders to determine training objectives, reporting and success metrics, and organizational structure. Assess current processes, procedures and messaging. This assessment will help define training and coaching objectives.
Success Indicators: Attaining a clear understanding and plan for future training, defining success metrics and agreeing on a measurement plan. Also, developing insights that inform the conversation training material.
Promotion path planning
Objective: We will work with leadership to help define clear and measurable performance metrics for admissions staff, exhibited behaviors the admissions team should be aware of, and how promotional opportunities are determined.
Success Indicators: The leadership team will have a strong understanding of what defines success for admissions team members by role, and how to evaluate team members according to success metrics.
Admissions conversation training
Objective: Train staff over two days — on the conversational elements of student engagement, including: relationship building, differentiating programs, matching services to the student, and gaining meaningful student commitment for qualified prospects. Training manuals, customized and specific for, will be provided.
Success Indicators: Increases in depth of conversations resulting in increased applications and improved application-to-start conversions for qualified applicants.
Program training development
Objective: Increase the team’s “product knowledge” of the current degree programs offered. Utilizing subject matter experts, we will further define the program “need to know’s,” program entrance requirements, academic success expectations, and unique value propositions.
Success Indicators: Insights gathered to develop program training.
Enrollment Process Improvement
Objective: Using Lean Process principles and tools, we can Introduce process mapping to identify opportunities for improvement in conversions during the Enrollment (Application-to-Accept) and/or Services (Accept-to-Start).
Success Indicators: Improved student’s experience shortened processing time, and a reduction in staff activities and tasks.
One on One coaching sessions
Objective: One individual coaching session conducted with each team member to reinforce conversation training and increase retention of training.
Success Indicators: Individual and group counselor meetings to enhance student conversations. Scored coaching sheets will provide individual and group progress indicators on achievement of successful engagement.
“Continuous Improvement is Better than Delayed Perfection”
Let's Chat.
We would love to serve you and help you find the right mission fit students for your institution. Please feel free to share any information you think would be helpful ahead of our first conversation.